What is BMT Micro?

 

BMT Micro is a software distribution and order fulfillment service for professional through part time software developers. We are also a software repository where the general public can select from the extensive catalog of software written by those same developers.

Why does BMT Micro appear on my credit/debit card statement?

 

This indicates that you have purchased an item through the BMT Micro order system on the internet.

We represent a large number of software vendors on the internet and it is possible that you have not visited our site, but you have been billed by BMT Micro on behalf of one of our software vendors. You should have received an email message at the time of purchase containing your receipt and other information pertaining to the order.

I'm having all sorts of problems. Can BMT Micro help?

 

Yes we can help you. If you are having trouble downloading a particular title, have questions about billing, shipping, order status and available software, we have the answers to your questions.

 

If you are having problems regarding software features, configuration, compatibility or upgradability, then you need to contact the developer of that software.

 

If you are having trouble finding a contact address for the developer, we can forward your inquiry to them or provide you with contact information.

 

Who should I contact with general questions about a particular title?

 

Our customer service staff will be more than happy to assist you with general product information such as product price, delivery options and availability.

 

Any questions regarding compatibility, specific product features and functionality should be directed to the developer.

 

What is BMT Micro's refund policy?

 

The majority of the software we sell is distributed on a try-before-you-buy basis. This virtually eliminates all situations where a refund is requested, since the opportunity to thoroughly evaluate a product is made before the product is purchased. We strongly encourage you to try the software before you buy it. If you purchase a product you have tried and have discovered problems, please contact the developer or technical support first. In most cases, a solution is available, and our experience shows that software developers are eager to help you solve any problems you might have. In the unlikely event you purchase a product that you tried prior to purchasing, and have been in contact with the developer of the software to attempt a resolution, we do offer a 30 day refund policy. The 30 day period begins from the date of the purchase and runs 30 consecutive days, including weekends and holidays.

 

We offer the same refund policy on software that is not available on a try-before-you-buy basis, however we still ask that you contact the software developer with any issues prior to requesting a refund.

 

So to recap: After purchasing, if you have any problems you should always first attempt to resolve them with the developer. If within 30 days of purchase you are not able to solve any post-sale issues, contact us and we will gladly assist you.